Refund policy

RemaBeauty Refund & Return Policy

At RemaBeauty, your satisfaction is our top priority. We are committed to delivering high-quality products and exceptional customer service. Please review our policy below for information on returns, cancellations, and shipping.

🔄 Returns & Replacements

We accept returns and offer replacements under the following conditions:

  • Eligibility: If you receive a damaged or incorrect product, you are eligible for a replacement.

  • Notification Period: Please notify us within 48 hours of receiving your order.

  • Process:

    1. Email us at remabeautyofficial@gmail.com with:

      • Your order number.

      • Clear photographs of the damaged or incorrect item(s).

    2. Our customer service team will review your request and guide you through the next steps.

  • Condition: Products must be unused and in their original packaging.

Please note: We do not accept returns for reasons other than damage or incorrect items.

❌ Order Cancellations

Orders cannot be canceled after they have been processed or shipped.

🚚 Shipping & Delivery

  • Delivery Timeframe: Orders are typically delivered within 2–5 business days.

  • Delays: If your order does not arrive within this timeframe, please contact us at 0321-4206647 or email remabeautyofficial@gmail.com.

📦 Non-Returnable Items

Due to hygiene and safety standards, we cannot accept returns or exchanges for:

  • Opened or used products.

  • Items purchased on sale or with promotional discounts.